Green Mountain Energy complaints

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
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  • Delivery
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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

BBB Reporting Policy

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Closure Definitions

Complaint resolved with BBB assistance BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.BBB found business made good faith effort to resolve complaint but customer not satisfied with business responseBBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaintBBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.BBB did not receive a response from business BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.BBB cannot process complaintThis includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.

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Q&A

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Is green mountain energy the same as green energy?

Green energy is any energy from renewable resources that emits no carbon dioxide pollution, for example, solar, wind, hydro, etc.
Green Mountain Energy is a company that provides green energy to its customers. Not the same thing.

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What is the number for green mountain energy in dallas texas?

Green Mountain Energy is located at PO Box 689008 Austin, TX 78768, and the number is (800) 761-4305. !