Green Mountain Energy complaints
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BBB Complaint Process
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Closure DefinitionsComplaint resolved with BBB assistance BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.BBB found business made good faith effort to resolve complaint but customer not satisfied with business responseBBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaintBBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.BBB did not receive a response from business BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.BBB cannot process complaintThis includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
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Is green mountain energy the same as green energy?
Green energy is any energy from renewable resources that emits no carbon dioxide pollution, for example, solar, wind, hydro, etc.
Green Mountain Energy is a company that provides green energy to its customers. Not the same thing.
What is the number for green mountain energy in dallas texas?
Green Mountain Energy is located at PO Box 689008 Austin, TX 78768, and the number is (800) 761-4305. !